Compliments & Concerns

This page is being finalised. Our formal complaints-handling process is being prepared. In the meantime, please reach out directly using the details below — we take every piece of feedback seriously.

We're always glad to hear when we've done well — it tells us what's working and who to thank. And if something hasn't met your expectations, we genuinely want to know, because it's the fastest way for us to put things right and improve.

If you'd like to share a compliment or raise a concern, please contact us directly:

Phone: 0437 756 077
Email: lending@calmfinanceco.com.au
Post: 622 Sturt Street, Ballarat Central VIC 3350

We'll acknowledge your concern promptly and work with you to resolve it as quickly as we can. Our full internal dispute resolution process and external options will be published here shortly.